FAQ
For our frequently asked questions, please use the navigation bar above.
Support
If the desired answer was not found in FAQ section, please send your question to support@elcasino.com or use our Contact Support form.
Our English speaking support staff is available round the clock.
During the following hours we also provide support in other languages:
- Swedish - available seven days a week, Monday to Friday from 9.00 - 21.00 CET, on Saturdays from 09.00 to 21.00 CET and Sundays from 13.00 to 21.00 CET.
- Finnish - available seven days a week, Monday to Friday from 9.00 - 21.00 CET (until 01.00 CET when available), on Saturdays from 13.00 to 21.00 CET and Sundays 9.00 to 21.00 CET
- Spanish - available Monday to Friday 08.00 - 16.30 CET.
- Russian - available 24/7.
To provide the most efficient service, we would appreciate if you could send your mails in English at the time when specific language support is not available.
Due to spam filters, our mails could be inadvertently redirected to your spam or junk mail.
We kindly ask you to add our mail address support@elcasino.com to your trusted senders to ensure you receive all our emails.